FAQ.
Answers you need.
HOW TO ORDER
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Place order directly in our Etsy Shop
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Send us messages in Facebook Page/Instagram
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Email to mementoviverehk@gmail.com
TRACK SHIPMENTS
SF Express
Tel:
Hong Kong - (+852) 2730 0273
Macau - (+853) 2873 7373
Taiwan - 0800 088 830/(+886) 2 2192 6063
China - 95338 (Only for calling within China)
Registered Mail/Registered Air Mail
Tel:
Hong Kong - (+852) 2921 2211/2921 2560
Office Hour:
Mon - Fri 09:00-19:00
Sat - 09:00-17:00
Sundays & Public Holidays - Closed
EMS
Tel:
Hong Kong - (+852) 2921 2211/2921 2560
Office Hour:
Mon - Fri 09:00-19:00
Sat - 09:00-17:00
Sundays & Public Holidays - Closed
EXCHANGE OR REFUND/RETURN
Please contact us to inform about the defective item(s) within 7 days after you have received the shipment.
Ensure that your item(s) fulfills the conditions below:
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Within 7 days of receipt
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Invoice available
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Original condition & tags intact
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Original packing
Steps:
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Take clear photos of the damaged part(s) of the item(s)
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Send the photos & details (Invoice no. & which item) to mementoviverehk@gmail.com
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Pack your item(s)
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Drop off your package/Track your return
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Look out for email notification
CHANGING DELIVERY ADDRESS AND COMBINE ORDERS
You've just placed an order but realize you've made a mistake with your address? You want to combine your new order with your last order?
If the order is placed within the day, please contact us at mementoviverehk@gmail.com and we might be able to change the delivery address/make combine shipment for you.
If more than 2 days have passed, chances are that your order might have already been packed and shipped. In this case, we will not be able to make any changes on the shipping address/add any items to your shipment.
OTHERS
For other questions, please contact us at: mementoviverehk@gmail.com